Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Catering Manager is responsible for preparing all event documentation and coordinating with group sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales.  Establishes opportunities to maximize revenue opportunities by up selling and offering enhancements to create outstanding events.   Plan, organize, and manage the in-house details for all group bookings (i.e. guest rooms, menus, set-up, etc.)  Participate in negotiating meetings/functions, rooms, rates and all related requirements.  Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Sales. Enliven the Westmont Standards within the Department and the hotel.  Support all Corporate and hotel initiatives as needed.

JOB DUTIES:

• Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.  Prepare the appropriate resumes and paperwork to ensure quality service.
• Monitor Groups Room Requirements to ensure all attendees receive commitments made in the hotels’ agreements.
• Manage function details and related activities to ensure that program requirements are satisfied.  Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Improve hotel services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.
• Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.  Follows up with customer post-event.
• Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event).  Makes presence known to customer at all times during this process.  Is available to solve problems and/or suggest alternatives to previous arrangements.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. 
• Leads pre-event and post-event meetings for assigned groups.
• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).
• Manages group room blocks and meeting space for assigned groups.
• Greets customer during the event phase and hands-off to the operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Integrates current trends in the meetings & special events industry. 
• Performs other duties as assigned to meet business needs.
• Perform special projects and other responsibilities as assigned.
• Participate in task force for Hilton as required.
• Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction.
• Due to the nature of the business the individual may be required to do other duties and special projects as assigned.

Guest Satisfaction

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
• Makes presence known to customer at all times during this process, regardless of which hotel they sit at.  Greets customer during the event phase and the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events.  Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.  Effectively responds to and handles guest problems and complaints.
• Reviews Guest Service Results with leaders.  Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.

Leadership

…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Demonstrates commitment to Westmont Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.
• Makes decisions, including employees/team and commits to a course of action with available information.

Managing Work Execution

…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.

• Approaches work with a sense of urgency and purpose.
• Allocates time and resources effectively when faced with competing demands.
• Overcomes obstacles to accomplish challenging objectives.
• Follows through on inquiries, requests, and complaints.

Generating Talent

…proactively identifies and develops talent within the organization.

• Analyzes candidate’s job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization.
• Discusses problems immediately with others before they are forgotten or get out of control.
• Actively pursues self-development.
• Explains own rationale and thought processes to help employees improve their skills.

Organizational Learner

…actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

• Acts independently to improve and increase skills and knowledge.
• Demonstrates an awareness of personal strengths and areas for professional improvement.
• Shares learning, innovations, and best practices with others.
• Is willing to learn from others.
• Performs all technical/procedural requirements of the job.

• 2 or more years of catering and rooms experience in the hospitality industry preferred
• Proven track record of a consistent ability to provide quality service

• Excellent verbal and written English communication skills
• Computer literate with Delphi preferred
• Computer literate in MS Word, Excel and PowerPoint
• Skills needed to manage the people and variables encountered in the development and implementation of major functions
• Knowledge of the convention/catering, food & beverage and hospitality professions
• Knowledge of the Hotel and Westmont and Hilton policies and procedures

DoubleTree Dallas Near the Galleria is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.