Description

Concord Hospitality is seeking a Director of Operations to support all aspects of hotel operations, focusing on guest satisfaction, employee engagement, financial performance, and service excellence. In partnership with the General Manager, this role helps implement property-wide strategies to drive revenue and exceed brand standards.

Key Responsibilities:

• Ensure brand standards are maintained across all departments and operations.

• Support the daily operations of front desk, food & beverage, and other departments as needed.

• Maintain compliance with licensing, permits, OSHA, MSDS, and corporate accounting procedures.

• Oversee bar, restaurant, and banquet operations, ensuring quality and efficiency.

• Assist in hiring, training, and onboarding of new team members; ensure proper staffing levels.

• Provide coaching, counseling, and leadership support to department managers and supervisors.

• Monitor guest satisfaction scores and develop strategies for continuous improvement.

• Maintain accurate inventory control and ensure availability of supplies.

Qualifications:

• Proven experience in hotel operations leadership, ideally in a multi-department role.

• Strong understanding of brand standards, hospitality service, and compliance requirements.

• Ability to lead, mentor, and motivate a diverse team.

• Skilled in problem-solving, guest service recovery, and team development.

• Flexible and hands-on leadership style with a focus on results.

Why Join Concord?

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion.

Qualifications

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.