As a prominent member of the property's Leadership Team, the Assistant General Manager serves as a critical liaison for hotel guests and functions as a right-hand to the General Manager. Concurrently, the assistant general manager leads the Front Office Team and operations and supports other operating departments such as housekeeping, food and beverage and engineering. The Ideal candidates will be self-motivated, have Hilton brand and New York City experience, and, most importantly, have a positive solution-based focus while working to maximize the overall efficiency and profitability of the hotel.

This position requires flexible scheduling availability, which may include evenings, weekends, and holidays.

Expectations

• Ensure the Front Office achieves or exceeds guests' service scores and expectations.
• Assist Department Managers in preparing team member schedules following budgets and business forecasts.
• Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables and consistently follow procedures.
• Be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area.
• Respond to guest reviews and inquiries on all channels.
• Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
• Work with other departments to ensure operations are running smoothly in tandem with one another.
• Participate in daily Stand-Up meetings for the leadership team and report on guest scores and other metrics.
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Participate in the creation of annual revenue, expense, and capital budgets.
• Assist in creating incentives for team members.
• Support the hotel's sales and business strategies to maximize revenues and profitability.
• Partner with GM to create a positive work environment; serve as a support resource for front-line staff in all departments.
• Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all contact points, including pre-arrival, check-in/check-out, housekeeping,g, and maintenance.

Qualifications

• A minimum of three years of previous experience as a hotel department manager in a hotel with 200+ rooms is required.
• Excellent skills both in writing and verbal communication.
• Experience creating schedules, interviewing potential candidates, reviewing and developing budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required.
• Ability to operate hotel PMS and accounting systems.
• Previous NYC and Hilton brand experience preferred.
• Ability to multitask, prioritize, and manage time.
• Highly motivated team player with strong initiative, desire for achievement, and ability to motivate others.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable to all team members and guests while providing excellent service.

The physical demands described here must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. The employee is regularly required to lift and move up to 10 pounds and frequently lift and move up to 25 pounds.

* The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc.