Guest Service Agent
Hilton Garden Inn Westchester Dobbs Ferry
posted June 3, 2025
How to ApplyCompensation: $18.00 per hour
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.
How to ApplyHilton Garden Inn Westchester Dobbs Ferry
143 Room Hotel
At A Glance
Hilton Garden Inn Westchester/Dobbs Ferry boasts a convenient central Westchester County location, off Saw Mill River Parkway at exit 16 with easy access to Tarrytown, White plains and Yonkers. Located in the heart of Rivertowns Square Complex offering various shopping, dining and entertainment options.
Five minute drive in our complimentary shuttle to Dobbs Ferry train station with express service straight into NYC's mid-town in 40 minutes. Our 143 modern and spacious guest rooms feature upscale amenities such as 55-inch flat screen TV, mini refrigerator, microwave, Keurig coffee maker, work desk with ergonomic chair, iron and ironing board.
Savor delicious American cuisine at the Garden Grille & Bar, offering full service breakfast, and dinner with evening room service. Work out in the modern fitness center featuring PRECOR equipment, refresh in the salt-water heated indoor pool and stop by the The Market anytime for a quick snack or drink. For your meetings or social events our Westchester hotel features a 1,280 sq. ft. of event space with complimentary WiFi access.
Hilton Garden Inn Westchester Dobbs Ferry
201 Ogden Avenue
Dobbs Ferry, NY 10522
Telephone (914) 591-4300