JOB SUMMARY

Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

SCOPE / ESSENTIAL FUNCTIONS

Hilton Sacramento Arden West

Supervises: Housekeeping Supervisor, Room Attendants, Housepersons, Laundry Attendants, Lobby Attendants

Leadership

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.  Provide staffing, training, counseling, and performance reviews for housekeeping department.

Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

Manage finances of housekeeping and laundry operations including budget and inventory controls.  Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.  Establish and maintain adequate supplies for efficient operation of department.

Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.  Monitor house count and make staffing adjustments accordingly.

Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel Hazcom program.

Evaluate condition of furniture, fixtures, decor, etc.  Make recommendations and assist in the coordination of rehab projects.

Supervise the operation of linen, uniform, supply and storage rooms.

Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.

Monitor issuance of keys and maintain inventory.

Communicates effectively both verbally and in writing to provide clear direction to staff.  Assigns and instructs all direct reports in details of work.  Observes performance and encourages improvement.  Monitors hotel traffic and makes staffing adjustments accordingly.  Supervises and reviews costs and inventory.

Conducts disciplinary action as required for those directly supervising.

Conduct 90 day and annual performance evaluations for the Housekeeping staff.

Building Relationships

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Conducts one on one meeting with Direct Reports to ensure their ongoing development.

1. Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations.

Ensures the prompt and proper submission of all corporate, divisional and governmental reports required.

Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.

Generating Talent

….Proactively identifies and develops talent within the organization

Hires the best people available from inside and outside Doubletree by Hilton. Hires for talent, diversity and balance of skills. Supports Doubletree’s interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills and competencies.  Maintains succession planning.

Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate Hilton University training classes.

Manages employee progressive discipline procedures for areas of responsibility.  Ensures each hotel’s policies are administered fairly and consistently.  Ensures disciplinary procedures and documentation are completed according to Employee Handbook.

Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns.  Ensures employees are treated fairly and equitably.  Constantly strives to improve employee retention.  Brings issues to the attention of the Controller as necessary.

Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility.  Maintains an on-going employee recognition program.

Organizational Learner

Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

Enlivens the Hilton Culture  within the hotel

Supports Public Relations’ initiatives 

Maintain a consistent professional and positive attitude when communicating with guests and associates.

Maintain effective two-way communications that crosses departmental lines. 

Approach all encounters and actions with guests and associates in a friendly, service oriented manner. 

Conduct regularly scheduled meetings with the Housekeeping staff to provide organizational information and educate associates on changes and activities. 

Communicate Housekeeping activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval

Experience 

Five or more years of related experience in housekeeping operations. 

Familiarity with the hospitality industry practices preferred.

Requires managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.

Knowledge and Skills

Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

Ability to deal effectively with employees, vendors, contractors.

The ability to effectively and efficiently schedule, manage and delegate work

Excellent verbal and written English communication skills.

Ability to read and communicate verbally and in writing

Computer literate in MS Word, Excel. Hilton ONQ experience a plus. 

Complex mathematical skills and considerable skill in the use of Excel Spreadsheets and/or calculator to prepare complex mathematical calculations without error, i.e. budgets,.

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting/pushing of objects weighing up to one hundred (100) pounds.