About the Property

The Hilton Garden Inn Falls Church is nestled in the heart of Falls Church, the “Little City,” a unique and historic city. Besides featuring quick access to renowned museums and art galleries in nearby Washington, D.C., almost every neighbourhood is a treasure of its own, with a variety of restaurants and shops that reflect the city's great ethnic and cultural diversity. We're within walking distance of the Cherry Hill Farmhouse and The State Theatre. The West Falls Church metro station is a mile away, the Shops at Tysons Galleria are nearby, and it’s a short walk to the Washington & Old Dominion Trail, where you can ride, walk, skate, or run the paved 45-mile trail from Shirlington to Purcellville, Virginia. The hotel offers a distinctive food and beverage option in the Garden Grill and Bar enjoyed by guests and locals alike. The meeting and event space creates an atmosphere enjoyed by many, capable of creating a productive yet comfortable environment for business purposes and events that are memorable for families, organizations, or professional gatherings.

ESSENTIAL JOB FUNCTIONS:

• Supervise the daily operations of Breakfast Food & Beverage service and events to ensure compliance with Banquet Event Orders, safety regulations, ensuring optimal levels of service, quality and hospitality are performed.
• Review Banquet Event Orders with customers noting changes, issues, and concerns. Anticipate and react to challenges ensuring quality and value of service in all areas.
• Calculate and review the banquet checks ensuring billing accuracy. Present checks to the customer for and review and signature.
• Participate in the Food & Beverage Payroll Process ensuring accurate, prompt reporting to the accounting department.
• Monitor and control the maintenance/sanitation of the Food & Beverage areas maintaining cleanliness and protecting assets.
• Ensure proper set up of Event Rooms by reviewing banquet event orders and floorplans. Comprehend BEO content and ensure Event Rooms are set on time. 
• Complete room sets ensuring cleanliness with equipment positioned correctly and uniformly.
• Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
• Communicate with the Catering department learning all details and expectations from the customer, and delegate responsibilities with the goal of exceeding expectations. Communicate with culinary ensuring timing, presentation and quantity of food is served on time.
• Able to work flexible shifts to consisting of mornings, afternoons, evenings, weekend and holidays; scheduled days and times may vary based on need. However this position is focused on Morning & Breakfast Service
• Maintain clean and neat work areas while servicing guests per established policies and procedures.
• Manage a service team delivering polished and refined levels of service under varying conditions and constraints of time.
• Manage the breakdown and transition from one event to another implementing strategic planning to complete on time with available resources and labor.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Keep kitchen area & all storage areas clean and organized according to policies set forth by management.
• Clearly and timely communicate needs and concerns to The Senior Food & Beverage Captain and Managers.
• Manage closing side-work delegation setting up future events for success.
• Build and maintain attractive and efficient buffet food stations to hotel standards.
• Manage the inventory, set-up, breakdown, service and billing procedures of the banquet bar operation.
• Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
• Author side work assignments detailing individual banquet employee responsibilities through all phases of service.
• Report and maintain inventory levels of all assets in the Food & Beverage department to include equipment, linen, food, beer, wine and liquor.
• Participate and provide feedback to evaluate the performance of Food & Beverage employees
• Be a champion of dining fundamentals. Lead by example and train/develop food & beverage staff to follow accordingly with the ability to tailor service to delight the guest in varying scenarios.
• Have an understanding of cooking and food preparation, as well as food & beverage equipment to include; deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill.
• Able to prepare and cook basic Breakfast Buffet Items & Entrees
• Knowledge of fundamental bartending skills and restaurant table service

SUPERVISORY DUTIES

• Participate in department disciplinary policies for food & beverage associates
• Participate in scheduling
• Participate in payroll execution
• Posting of sales of service charges to accounts
• Maintain food & beverage beer wine and liquor inventories
• Manage and supervise the food & beverage team
• Manage and perform event set-up
• Communicate pertinent information back and forth within culinary and catering departments.
• Deliver a recap of food & beverage operations at the conclusion of the day to hotel leaders.

Knowledge/Skills

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Abilities

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Bending/kneeling: Ability to bend to lower-level cabinets and lift trays. Mobility: Maneuverer in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Education/Formal Training

• High school education or equivalent.
• Unexpired TIPs required https://www.gettips.com
• Unexpired certification in ServSafe  https://www.ServSafe.com

Experience

• One to two years in food & beverage operations.

Material/Equipment Used

• Micros, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.
• The ability to work with Microsoft Office applications, Salesforce, Delphi and communicate via email.

REQUIRED SKILLS AND ABILITIES:

Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities