Housekeeping Supervisor

Hampton Inn Dulles/Cascades

posted May 27, 2025

Compensation: Starting at $18.50 per hour

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible to supervise, train and inspect the performance of assigned Room Attendants, Housepersons, and Lobby Attendants, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.

Responsibilities:

Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Required Skills and Experience:

High school diploma or GED preferred.
Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Bi-lingual ability preferred. Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

EEO AA M/F/Vet/Disabled

Benefits:

Well-Being
Health Insurance
Dental & Vision Insurance
Short- & Long-Term Disability
Vacation Policy
Personal and Sick Policy
Long Term Planning:
401(k) Retirement Program
Paid Life Insurance
Tuition Reimbursement
Team Member Programs:
Our Big 3 Mission Statement Leaders of the Month/Year
Annual Performance Appraisals and Wage Increase Opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted Room Rates for Team Members, Family and Friends
Complimentary Room Stays

$18.50 - $18.50 an hour

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Hampton Inn Dulles/Cascades

152 Room Hotel

A central location near shops, restaurants and the airport.

Stay in the heart of Sterling at the Hampton Inn Dulles/Cascades hotel, centrally located near shops, restaurants, DC's Wine Country and Dulles Airport. Situated in a quaint marketplace, our hotel is within walking distance of a variety of shops and restaurants. Enjoy a free shuttle service for Washington Dulles International Airport, located just 15 minutes from the hotel. Spend days shopping at Dulles Town Center Mall just ten minutes away, or visit the nearby Smithsonian National Air and Space Museum. Whether you're a corporate traveler, with a group, or just visiting, this Washington-Dulles hotel has everything you need for a comfortable and exciting stay near DC.

Relax with handy amenities and thoughtful extras at our Dulles hotel. Start your day with Hampton’s free hot breakfast every morning or pick up one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday. Stay connected with free internet access in all guest rooms. The business center is fully equipped for all your business needs from surfing the net to printing documents. Refresh with a swim in the indoor pool or work out at the fitness center. Have a cookout on our patio that features a grill and comfortable seating. Settle in for the night in a comfy guest room featuring our clean and fresh Hampton bed®. With 1,400 sq. ft of function space, our hotel is ideal for hosting a business meeting or social event.

Hotel Facts

Near things to do like shopping, dining, the Dulles Town center, and Washington DC's Wine Country
Free airport shuttle service for Washington Dulles International Airport
152 spacious guest rooms and accessible rooms, each with free internet and large HD TV
Friendly, professional, and multilingual staff
Well-equipped 24 hour business center and 1,400 sq. ft. of meeting or Dulles event space