Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

Position Overview

The Group Rooms Supervisor will be a key liaison between the sales team, reservations, front office, and conference services. This role is primarily responsible for managing all aspects of group room blocks, including rooming list accuracy, cut-off date compliance, and inventory monitoring. The successful candidate will play a pivotal role in ensuring seamless group experiences from booking through departure.

Key Responsibilities:

• Manage and monitor all group room blocks, ensuring accuracy of rooming lists and compliance with contract terms and cut-off dates.
• Coordinate and maintain group information in the property management and sales systems.
• Provide weekly updates on group status and pickup to the sales and revenue teams.
• Present group segment performance and forecasts during weekly revenue strategy calls.
• Pull, review, and distribute group resumes to internal departments to ensure all team members are aligned and prepared.
• Lead and run the weekly group resume meeting, ensuring clear communication of group details across departments.
• Collaborate with Sales Managers and Conference Services to ensure smooth execution of group bookings and maximize room revenue.
• Monitor group blocks daily and proactively communicate with stakeholders to adjust room inventory as needed.

• Resolve group reservation discrepancies and guest concerns in a timely and professional manner.

Fundamentals

• 2+ years of experience in hotel operations, sales coordination, or reservations (Hilton experience preferred).
• Strong knowledge of group sales and event operations within a hotel environment.
• Proficiency in hotel systems (PEP, Delphi, R&I, or similar).
• Excellent organizational skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to multi-task and prioritize in a fast-paced, dynamic environment.
• Comfortable leading meetings and reporting on key metrics.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.