Here is what you will be doing each day:

As our reservations agent, you will be the first point of contact for many of our guests. Answering the phone with a smile in your voice, and owning problems to ensure follow-up with resolution brings you joy. As a revenue assistant, you will assist the revenue manager with daily and weekly tasks, inputting group reservations and sending authorizations for credit cards. You enjoy working with computers, inputting data, taking calls, dispatching calls to the correct place. You will happily familiarize yourself with the local area to assist guests with finding activities that suits their needs.

Does this sound like you?

You provide outstanding customer service interactions and it's engrained in who you are. You deliver impeccable communication and are able to read your clients over a call. You are excited at the idea of working alongside a team to achieve top notch service and you don't shy away from guest concerns. You have a keen eye for detail, and understand the importance of guest experience. You are able to multi-task and work alongside others. The pride you have in your organizational and time management skills will be a great benefit in this role. You are enjoy routine, and a Mon-Friday work schedule fits your lifestyle the best.

Why Crescent?

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Must have at least 2-3 years in a customer service role, preferably in a hotel

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)

Experience

• Required

  2 years:

  Must have at least 2-3 years in a customer service role, preferably in a hotel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.