Job Title: Hotel Banquet Manager
Location: DoubleTree by Hilton Phoenix/Mesa
Department: Food & Beverage
Reports To: Director of Food & Beverage / General Manager
Job Type: Full-Time

Job Description:

We are seeking an enthusiastic and experienced Hotel Banquet Manager to oversee the successful execution of all banquet events within our hotel. As a Banquet Manager, you will be responsible for ensuring that every event, from intimate gatherings to large conferences, is executed flawlessly. You will manage a talented team, collaborate with multiple departments, and be the key point of contact for clients to guarantee an outstanding guest experience.

The ideal candidate will have exceptional organizational skills, a keen eye for detail, and a passion for hospitality. If you're a hands-on leader who thrives in a fast-paced environment and loves delivering exceptional service, we encourage you to apply.

Key Responsibilities:

• Event Coordination and Execution: Ensure the flawless setup, execution, and breakdown of all banquet events. Oversee room arrangements, catering service, and event timing to meet both client and hotel standards.
• Staff Supervision & Communication: Lead, train, and motivate the banquet team, including servers, bartenders, and supervisors. Conduct pre-shift huddles to review event details, expectations, and last-minute changes to ensure alignment.
• Client & Guest Interaction: Act as the main point of contact for clients before, during, and after their events. Ensure client needs and special requests are met and provide excellent service.
• Operational Oversight: Manage banquet inventory, supplies, and equipment, ensuring all items are in good condition and orders are placed as needed.
• Budget & Cost Management: Control operational costs, including labor and supplies, to stay within budget while ensuring excellent service delivery.
• Health and Safety Compliance: Ensure all health and safety guidelines are followed, including food handling and sanitation procedures.
• Post-Event Evaluation: Gather client feedback and conduct evaluations to improve service and refine processes for future events.
• Management of Smaller Events: Independently manage smaller events, including meetings, luncheons, and intimate gatherings, ensuring all logistics and service run smoothly.
• Weekly BEO Meetings: Attend weekly Banquet Event Order (BEO) meetings to review event details and ensure alignment across all departments.

Qualifications:

• Proven experience as a Banquet Manager, Event Coordinator, or in a similar role in a hotel or event venue.
• Exceptional leadership, communication, and interpersonal skills.
• Strong organizational abilities with the ability to manage multiple tasks simultaneously.
• A hands-on, service-oriented mindset and a passion for hospitality.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Proficiency in event management software (e.g., Delphi, Opera, or similar) is a plus.
• Food Handler and Alcohol Server Certification (or willingness to obtain if required).
• A degree or certification in Hospitality Management is preferred.

Why Join Us?

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and career advancement.
• A supportive and dynamic work environment with a focus on teamwork.
• Employee benefits, including discounts on hotel stays, dining, and more.