Description

An Attendant is mainly responsible in providing customer service, managing orders, and assisting in various tasks ensuring a positive guest experience.

What will I be doing?

As a Attendant you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

-Respond to guest requests in a timely, friendly, and efficient manner

-Ensure knowledge of products, promotions, and specials

-Take guest food items, beverage orders, and retail orders and input in POS

-Bag and hand orders in timely manners

-Ensure guest satisfaction

-Ensure following the purchase of alcohol beverages in accordance with federal, state, local and company regulations

-Ensure opening and closing procedures are followed including cleanliness of you station and products are well-stocked at all time

-Ensure all products are within the use thru dates and by monitoring quality.

-Team member, if needed, will be scheduled and asked to perform as a server during certain shifts by following all procedures related to serving

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!