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Food and Beverage Supervisor

The Roosevelt New Orleans, A Waldorf Astoria Hotel

posted November 15, 2024

How to Apply

Description

Principle Responsibilities & Position Purpose: 

Responsible for staffing and quality of the hotels complimentary breakfast service.

ESSENTIAL FUNCTIONS 

Average 

Percent 

of Time 

25 % Monitor quality of service by observing or asking customers about needs; resolve customer 

complaints about service, food quality, etc. by assessing problem and taking immediate 

action. 

5 % Forecast and determine when customer volume requires adding or re-assigning staff and 

making adjustments accordingly. Schedule and direct staff in their work assignments. 

10 % Implement procedures to control food and labor costs. 

10 % Administer procedures related to Internal Audit. Inspect facilities and equipment for clean, 

safe and sanitary conditions. 

10 % Maintain positive working relationships with regular vendors, guests, and co-workers. 

25 % Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient 

operation of the outlet. Organize and conduct pre-shift and departmental meetings 

communicating pertinent information to the staff, such as house count and menu changes. 

10 % Monitor the quality of food preparation (cooking techniques, food temperatures, plate 

presentation). Monitor storage and rotation of food stock and supplies to insure sanitation 

and inventory procedures are in accordance to hotel guidelines. 

SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions, this position may be required to perform a combination of 

the following supportive functions, with the percentage of time performing each function to be solely determined 

by the supervisor based upon the particular requirements of the company. 

  • Maintain an open line of communication between guests, management, and service staff; discuss 

    operational problems with co-workers or supervisors in order to work out solutions. 

  • Schedule and attend required meetings. 
  • Follow hotel standards for safety and security. 
  • Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook 

    Express. 

  • Perform general cleaning tasks to adhere to health and safety standards. 
  • Perform in the capacity of any position supervised. 
  • Keep work area clean and organized. 
  • Complete other duties as assigned by supervisor. 
  • Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed 

    standards. 

    Requirements

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

    The individual must possess the following knowledge, skills and abilities and be able to explain and 

    demonstrate that he or she can perform the essential functions of the job, with or without reasonable 

    accommodation. 

  • Thorough knowledge of basic food preparation and restaurant operations including foods, 

    beverages, supervisory aspects, service techniques, and guest interaction. 

  • Considerable skill in math and algebraic equations using percentages. 
  • Ability to walk, stand, and/or bend continuously to perform essential job functions. 
  • Ability to lift up to 75 lbs., and to lift lighter objects overhead. 
  • Ability to communicate in English, both orally and in writing, with guests and employees, some of 

    whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect 

    accurate information and to resolve problems. 

  • Ability to work under pressure and deal with stressful situations during busy periods. 
  • Ability to access and accurately input information using a moderately complex computer system. 

    QUALIFICATION STANDARDS 

    EDUCATION 

    High school graduate or equivalent required. Some college preferred.

    EXPERIENCE

     Food and Beverage service experience, preferably at a supervisory level. 

    LICENSES OR CERTIFICATES 

    Must obtain any government required licenses or certificates. Examples include a Washington Health Card 

    Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training 

    preferred. 

    What are we looking for?

    A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -

    • Previous Food and Beverage experience
    • Committed to delivering high levels of customer service
    • Positive attitude
    • Good communication skills
    • Flexibility to respond to a range of different work situations
    • Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • Previous experience in hotel industry
    • Previous experience in supervising and/or delegation - Willingness to develop team members and self What will it be like to work for Hilton

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

  • How to Apply

    The Roosevelt New Orleans, A Waldorf Astoria Hotel

    504 Room Hotel

    Historic Stay In The Heart Of New Orleans

    An unforgettable experience awaits you in our New Orleans hotel, open since 1893 and once home to Louisiana’s legendary governor, Huey P. Long. Explore the French Quarter one block from our doors. Take in city views from our rooftop pool and discover authentic New Orleans flavors at our hotel restaurants.