posted November 12, 2024
How to Apply
Benefits
- Medical
- Dental
- Vision
- Life
- Long/Short Term
- 401K
- Supplemental Insurance
- Professional Growth and Development Opportunities
- Travel Discounts
JOB SUMMARY
Balance room, restaurant, and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next-day operations. Also works as a front desk agent during a shift as needed. Must be available to work from 11 pm to 7 am on Friday, Saturday, and holidays.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to break down revenue, covers, server's tips paid out, and settlements by type and cashier.
- Run audit reports/journals.
- Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
- Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for next-day operations.
- Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
- Ensure all reports and backup vouchers are complete and filed properly.
- Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
- Review and correct discrepancies in the Front Desk System.
- Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next-day operations.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make the change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to supervisor/manager.
- Reports accidents, injuries, near-misses, property damage, or loss to supervisor/manager.
- Provides a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Front Desk Personnel when need.
- Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider an equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
- Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
- Basic mathematical skills and ability to operate a 10-key by touch.
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
- Ability to access and accurately input information using a moderately complex computer.
- Ability to read, write and speak English sufficiently to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
- Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing, and smiling.
NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects
of the hotel’s employment practices, including the collection and processing of the personal data that you provide
on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a
franchisee and not by Hilton.
How to Apply
DoubleTree Suites by Hilton Hotel Melbourne Beach Oceanfront
207 Room Hotel
At A Glance
Feel welcome at DoubleTree Suites by Hilton Hotel Melbourne Beach Oceanfront. Guests of our all-suite Melbourne, Florida hotel enjoy warm hospitality and a signature walnut and chocolate chip cookie. Stay with us and be just 10 minutes from Melbourne International Airport, close to Disney World® and Orlando attractions, and only steps from the beach.
Select a suite at our hotel in Melbourne Beach with a private balcony or patio view. Each suite features seaside decor, luxurious bedding, complimentary WiFi and two flat-screen televisions. Listen to your favorite music using the alarm clock with an MP3 connection. Take advantage of the in-suite refrigerator and microwave to prepare a snack. Bring the family and stay together in one suite, designed with a separate bedroom and sleeper sofa in the living area.
Our Melbourne Beach hotel in Florida provides a complimentary shuttle to attractions within a three-mile radius. Take advantage of our oceanfront location to create a memorable wedding, social event, board meeting, conference or networking event. All guests have access to the 24-hour business center.
Dine at Seagrapes Restaurant for seafood along with views of the pool and deck. Our modern fitness center is fully equipped with cardio machines and free weights. Take the kids for a dip in our refreshing pool or simply savor a snack at our poolside bar.