POSITION PURPOSE:

The position purpose of the Convention Services Manager is to manage, coordinate, and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship. 

ESSENTIAL FUNCTIONS:( include the following. Other duties may be assigned.) 

• Manage, coordinate, and execute group assignments turned over by the Sales Department. 
• Maintain strong client relations and ensure that conference specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
• Monitor conference activities on-site to ensure accurate and timely execution of conference arrangements. 
• Perform job responsibilities in accordance with organizational standards. 
• Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved. 
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
• Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions and attrition clauses and validate with client.
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues. 
• Recommend enhancements and or upgrades to maximize revenue. 
• Engage in site visits and/or other client meetings. 
• Produce and distribute conference resume prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
• Participate in weekly Sales Meeting, Operations Meeting, BEO Meeting and any other required meetings relevant to role. 
• Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group rooms coordinator with any changes. 
• Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure. 
• Participate in Pre/Post Conference meetings and review bill with client. 
• Professionally represent the hotel by participating in client and industry functions. 
• Continually monitor actions of competitive hotels (product quality improvements, supply changes, pricing strategies, service offerings, etc.). 
• Develop and maintain rapport with hotel community and key community contacts to ensure a visible presence in the industry. 
• Maintain a Passion & Drive to outperform the competition. 
• Attend all department and hotel meetings as necessary. 
• Be a leader and a role model to all associates. 
• Follow Standard Operating Procedures (SOPs) as outlined in the hotels’ SOPs. 
• Perform any other job duties as assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Candidates most successful in this role will display the following characteristics:

Analytical Skills – Ability to conduct proper research on group rates, food and beverage minimums as well as room rental. 

Sales Skills – Possesses strong ability to influence and/or persuade buying decisions and to close sales or gain commitment from others; creates good rapport and exhibits the ability to grow and maintain key partnerships. 

Communication – Has both verbal and written skills, in order to effectively execute meetings and events this includes keeping the appropriate departments informed with BEO’s and other necessary information; actively listens to extract essential information in order to maximize revenue and execute successful meetings and events. 

Advanced Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail. 

Computer Skills – Outlook, Word, Excel

PHYSICAL DEMANDS:

Must have the ability to lift/ pull/carry up to 15lbs regularly and up to 30 lbs occasionally. 

Endure various physical movements throughout the work areas. 

Reaching 

Remain in stationary position for extended periods throughout work shift. 

Satisfactorily communicate with guests, management and co-workers to their understanding.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

QUALIFICATION STANDARDS:

Education

Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.

Experience

Minimum 1 Year of Management Experience in a similar position within the hospitality industry. 

Food & Beverage Menu Knowledge & Pricing strongly preferred 

Superior Selling & Negotiation Skills- Proven ability to close deals 

Sales Software Knowledge helpful (i.e. Delphi/ SalesPro) 

Professional, Service Oriented Demeanor

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (including medical, dental, and vision coverage)
• 401k Retirement Plan with a guaranteed 4% match and no vesting
• Hotel and Food and Beverage Discounts and Perks

Careers at HVMG 

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.