Job Overview

We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, playing a crucial role in providing exceptional hospitality and ensuring guest satisfaction. If you have a passion for delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you.

Duties

• Greet guests with a warm and welcoming demeanor upon arrival.
• Check guests in and out of the hotel efficiently and accurately.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Assist with reservations, cancellations, and modifications.
• Process payments and maintain accurate records of guest accounts.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to ensure seamless guest experiences.
• Perform night audit duties as needed.

Qualifications

• Previous experience in hospitality or a related field preferred.
• Strong knowledge of hotel operations and phone systems.
• Excellent communication and interpersonal skills.
• Exceptional guest relations skills with the ability to resolve issues effectively.
• Detail-oriented with strong organizational skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in computer systems and software applications.
• Knowledge of front desk procedures, including check-in/check-out processes and cash handling.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Benefits

• Competitive pay based on experience.
• Opportunities for career growth within the hospitality industry.
• Employee discounts on hotel stays and services.

If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today!

Job Types: Full-time, Part-time

Additional Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8-hour shift
• Day shift, Evening shift, Morning shift, Night shift
• Holidays

Ability to Relocate:
Wakefield, RI 02879: Relocate before starting work (Required)

Work Location: In person