Front Office Manager

Hilton Garden Inn Roslyn

posted October 25, 2024

How to Apply

Description

We are hiring a Front Office Manager.

Role Responsibilities:

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

Guest Service

Maintains guest service as the driving philosophy of the hotel.

Personally demonstrates a commitment to guest services in responding promptly to guest needs.

Is committed to making every guest satisfied.

Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.

Develops added value customer service programs.

Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.

Meets or exceeds hotel guest satisfaction measures.

Ensures hotel standards and services contribute to the delivery of consistent guest service.

Front Desk Management

Acts as manager on duty for hotel and manages front desk operations.

Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.

Leads and assists in Revenue Management functions as requested.

Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.

Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists

Human Resources

Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified work force.

Maintains a positive, cooperative work environment between staff and management.

Emphasizes employee selection, training and development as a way of doing business.

Ensures all hotel employees know hotel objectives.

Ensures personnel files are accurate and comply with both local and federal laws and regulations.

Administers personnel policies fairly and consistently.

Resolves employee grievances in a fair and timely manner.

Ensures employees understand policies, pay procedures, bonus plans and benefits.

Helps develop management talent by acting as a mentor for direct reports.

Ensures completion of training objectives and development plans.

Monitors and maintains acceptable turnover levels.

Safety and Security

Knows local health and safety codes and regulations that apply to the hotel.

Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.

Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.

Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Operations

Maintains physical product standards by promoting preventive maintenance programs and by scheduling deep-cleaning activities.

Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.

Has acceptable property quality audits.

Periodically inspect rooms, building exterior, parking lot, etc.

Here are some reasons our associates like working for us:

Benefits:

At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Pay Range: $60,553 - $75,692 annually

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Hilton Garden Inn Roslyn

165 Room Hotel

At A Glance

Ideally situated in the scenic harbor waterfront area of Roslyn, NY, Hilton Garden Inn Roslyn is the closest hotel to the Harbor View office park and offers easy access to country clubs and golf courses, as well as charming downtown Roslyn. Northwell Health and the Tilles Center are both within close proximity of our hotel.

Rest and relax in a spacious guest room or upgrade to a suite for even more space. Each room features modern conveniences including a refrigerator, microwave and complimentary WiFi to help you feel at home.

The hotel also features an onsite restaurant, open for breakfast and dinner daily. Work out in the fitness center or take a dip in the indoor pool and whirlpool. Business travelers will appreciate our modern business center and flexible meeting space, including two large event spaces which can accommodate events with up to 250 guests.