FUNCTION:

Responsible for providing supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained according to brand and company established guidelines. Previous experience is preferred but not required.

RESPONSIBILITIES:

Ensures complete guest satisfaction.

Investigates guest complaints.

Responsible for establishing and implementing proper standards and procedures for housekeeping staff as to brand and company standards.

Responsible for inspecting and evaluating physical condition of guestroom and public area product.

Responsible for inventories of guest supplies and amenities including equipment on a monthly basis.

Responsible for training all housekeeping and laundry staff according to expectations and standards.

Responsible for the Supervision the operation of linen, uniform, supply and storage rooms.

Responsible for installing inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.

Responsible for documenting needs of the department to furnish management with budget requests.

Responsible for managing, monitoring and making adjustments in order to comply with energy conservation program management.

Responsible for housekeeping key control.

Responsible for ensuring those employees are satisfied in current position and that we are focused on their development.

Responsible for monitoring and controlling the operating budget.

Responsible for ensuring proper maintenance in regards to building, furniture, fixture, and equipment.

Responsible for evaluating condition of furniture, fixtures, décor and make recommendations and assist in the coordination of rehab projects.

Responsible for ensuring that Quality Standards and Service are maintained as to Property, Product and People.

Responsible for updating all safety procedures.

Responsible for participating on the hotel Safety Committee.

Responsible for compliance with fire and safety issues.

Responsible for planning and conducting staff meetings and attend various other related meetings throughout hotel.

Responsible for providing assistance and instruction to employees and makes routine hiring decisions.

Responsible for maintaining lost & found program.

Responsible for assisting in cleaning rooms or public areas and performing laundry functions as workload may require.

Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance.

Must be able to work all shifts.

Responsible for participating on the hotel Safety Committee.

Participates in the development of annual budgets and periodic forecasts for the hotel.

Ensures Security for the hotel’s customers, employees, and property assets.

Enforces established policies and procedures for Winston Hospitality and the hotel’s brand.

TECHNICAL EXPERIENCE:

Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.

Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.

Must have basic mathematical skills to prepare moderately complex calculations for financial reporting.

Must have exceptional supervisory skills to manage entire housekeeping operation.

Must have the ability to deal effectively with employees, vendors, and contractors.

Must have the ability to coordinate and cooperate with other departments regarding housekeeping service activities.

Must have the ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.

Must have the ability to access and accurately input information using a moderately complex computer system for room inventory control.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:      

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working in assigned area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Must be able to physically accomplish all housekeeping functions enabling one to “pitch-in” as needed.
• Must have prior experience as a Room Attendant.