posted August 26, 2024
Hampton Inn & Suites in Jacksonville, NC is looking for a General Manager to join our team!How to Apply
The General Manager will oversee all day to day operations by directing staff efforts toward exceptional and complete guest satisfaction, employee productivity and compliance to brand standards, and hotel profitability.
RESPONSIBILITIES:
Ensures complete guest satisfaction.
Achieves financial goals.
Drives the Revenue Management process.
Ensures that daily meetings are consistent and effective.
Supports all Corporate Directives and Compliances.
Manages all hotel operations on a daily basis.
Investigates guest complaints.
Participates and steers the hotel Safety Committee.
Ensures that Quality Standards and Service are maintained for Property, Product, and People.
Provide assistance and instruction to employees.
Manages Guest Service Relations, Training, and Guest Response process.
Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance.
Assist in Sales calls as part of the hotel sales effort.
Must be able to work all shifts.
Participates in the development of the short term and long term financial and operational plans for the hotel.
Oversees all hotel operations insuring company policies and procedures are being followed and making sure employees are giving complete guest satisfaction.
RESPONSIBILITIES:
Ensures Security for the hotel’s customers, employees, and property assets.
Remains current on business trends and local activities.
Enforces established policies and procedures for Winston Hospitality and brand.
Insures smooth operation of Manager On Duty (MOD) Program.
Prepares and explains Financial Reports for management and owners.
Assists in conducting the departmental operational audits and assists in developing corrective action plans.
Practices the Winston Hospitality Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.
Supports hotel’s training needs and efforts.
Monitors Guest Scores to included Signature and focuses on product improvement to include the PIP and Capital process.
Must develop Brand Expert knowledge.
TECHNICAL EXPERIENCE:
Minimum (3) Three Years as an Assistant General Manager.
Must have a thorough financial background.
Must be exceptionally knowledgeable in forecasting, budgeting and strategic planning.
Must have thorough knowledge of all operations including rooms, sales and marketing, food and beverage, front office, engineering, housekeeping, and security.
Must have Revenue Management experience.
Must have Property Management Systems experience
reply to: wwinston@winstonhotels.net or on the website...
NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.
How to Apply110 Room Hotel
Welcome to the Hampton Inn & Suites Jacksonville hotel. Jacksonville, North Carolina is the commercial hub of Onslow County, home to Camp Lejeune and Marine Corps Air Station New River. Enjoy proximity to Ellis Airport, North Carolina State Road 24 and US Highway 17, providing easy access to all that Jacksonville has to offer.
Take in the rich history of this fascinating city and discover the beautiful coastlines, as well as many popular attractions. Our hotel in Jacksonville is also conveniently located close to many exciting restaurants and bars. Whether it's work, play or simply relaxation that brings you to the area, our friendly Jacksonville, NC hotel team looks forward to welcoming you.
The people within our organization represent the values, priorities, philosophies and ethics of not only themselves, but also the hotel, the brand, and of Winston Hospitality. It is for this reason that we refer to all of the associates of Winston Hospitality as Representatives. Winston Hospitality Representatives are the face of the company to our guests. They have the responsibility to represent and to maintain our high standards and culture. Winston Hospitality is defined not by our words, but by the actions of our representatives.
Hampton Inn & Suites Jacksonville
1032 Hampton Inn Way
Jacksonville, NC 28546
Telephone (910) 347-3400
Website hamptoninn3.hilton.com
Managed by Winston Hospitality