Description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Maintenance Coordinator to join the Ho'olei Team!  

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.  

• Classification: Full-Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays.  

Want to learn more? Hotel Website,Facebook,Instagram, YouTube

What will I be doing?

Provide leadership and support for all maintenance projects and daily tasks at Ho’olei. Organize preventative maintenance, vendor schedules, warranty requests, emergency repairs, and guest requests. Follow up as needed, bill back costs to vendors, 3rd parties and owners accordingly and remain in constant contact with all parties involved.

• Vendor scheduling and billing for preventive maintenance monthly, quarterly and annual projects
• Emergency repair follow up, billing and communication to all teams and owner
• Tracks and follows-up on all guest requests to ensure timely completion.  Inputs information into Maintenance tracking system, charges Ho`olei owner accounts in condo management system and follows up with vendor and guest as needed.
• Inspect every home every 6 months and immediately prior to an Owner’s or VIP arrival
• Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate.
• Proactively communicate to owners regarding the status of their small and large appliances, maintenance projects and/or follow ups needed.
• Maintain a database of preferred vendors for villa projects.
• Maintain inventory for guest request items and routinely needed engineering parts

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

• Access to your pay when you need it through DailyPay 
• Medical Insurance Coverage – for you and your family  
• Mental Health Resources 
• Best-in-Class Paid Time Off (PTO) 
• Go Hilton travel discount program 
• Supportive parental leave 
• Matching 401(k) 
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
• Career growth and development 
• Team Member Resource Groups 
• Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

Pay Rate: The hourly rate is $27.85 per hour and is based on applicable and specialized experience and location. 

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