Position Summary:

Our front desk guest service providers interact with all guests to meet expectations and create repeat customers.

Essential Functions:

• Greet Guests warmly, assist with guest expectations, needs and questions
• Knowledge of hotel services and local attractions
• Process inbound telephone calls in a friendly and efficient manner
• Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies
• Interact with co-workers in a friendly and helpful manner
• Act as advocate for other departments (housekeeping, engineering and food & beverage)
• Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
• Assist with front office cleanliness, inventory supplies and manage market operations
• Assist in guest shuttle needs

Skills and Abilities:

• Servant attitude towards others, guests and co-workers
• Excellent communication
• OnQ experience is preferred
• Ability to stand for extended periods of time
• Willingness to help others
• Willing to learn and grow in other areas of the hotel operation