Opportunity: Banquet Set Up Supervisor

Supervises banquet staff and oversees the set-up, service and break down of hotel meeting rooms and space in accordance with established guest service and sustainability standards.

Potential Career Path

Banquet Captain- Banquet Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring associates perform in accordance with standards and consistent with HHM core values
• Oversee set up meeting rooms according to banquet event order forms and guest requests to insure set up meets guest expectations.
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to and from meeting rooms in a safe manner using proper equipment. 
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
• Work cooperatively with banquet service staff to address meeting room issues.
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
• Communicate meeting room maintenance issues to management and or engineering according to established communication processes. 
• Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel. 
• Engage guests to offer assistance and to check on satisfaction.
• Handle guest complaints personally or if necessary seek assistance from supervisor.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Two or more years of previous banquet set up or customer service experience preferred.

Work Environment and Context

• Work schedule varies and will include working on alternate shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It