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Guest Service Representative
(Guest Services)
the smiling face of hospitality...front and center
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
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Director of Sales and Marketing
(Sales & Marketing)
Lead the Charge in Driving Revenue, Market Share, and Unforgettable Guest Experiences at Lively Hotel!
The Director of Sales & Marketing is the energy behind the excitement at Lively Hotel—bringing big ideas, bold strategy, and serious revenue-driving power to the table. This leader is also a sales strategist who knows how to turn goals into momentum, rally a team around winning, and build buzz that gets people talking (and booking). With a sharp eye on market trends, a natural talent for networking, and top-notch negotiation skills, they know how to make things happen.
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Food Runner
(Chefs/Kitchen)
Food Runners / Bussers greatly impact guest experience by ensuring expedient and accurate delivery of food and beverage items and prompt clearing of unneeded table items. Food Runners / Bussers must communicate effectively with servers, bartenders, cooks, dishwashers, and managers to ensure overall guest satisfaction.
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