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Guest Service Agent

Hampton Inn Boston-Logan Airport

posted November 18, 2024

Seeking charismatic guest service professionals to join our ROCKSTAR TEAM. If you're outgoing and have a desire to grow your career, APPLY NOW!
How to Apply

Compensation: Competitive salary based on experience

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!  

T.E.A.M = Together Everyone Achieves More 

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.  

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.   

Professional Career Path and Advancement Opportunities:

• Front Office Manager • Operations Manager • Assistant General Manager • General Manager 

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

  • 401k
  • Health/Dental/Vision/Life/Voluntary Insurance
  • Management Development Program
  • Team and Travel Discounts
  • Vacation/Well/Holiday Pay
  • Career Advancement Opportunity
  • Referral Bonus Program
  • Free Parking
  • We are conveniently located within walking distance from public transportation stations for easy commuting

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: In this role you will welcome guests, manage their information, distribute keys and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us. 

Requirements:

  • Prior front desk experience in a Hilton brand setting or hotel environment is ideal, but willing to train the right customer service professional looking to grow their career.  We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
  • Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms(OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
  • Strong communication and listening skills and excellent speaking, reading, and writing ability
  • Fluency in English: additional languages preferred. Spanish language skills are highly desired
  • Flexible schedule required for days, weekends, and holidays
  • High energy with effective and influential people skills. Positive attitude and the desire to motivate others
  • The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
  • Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Hampton Inn Boston-Logan Airport

248 Room Hotel

Airport convenience just outside Boston

Off Lee Burbank Highway, we're 4.5 miles from Logan Airport, with a free shuttle for ease—also covering Wood Island T subway station. Downtown Boston is eight miles from the door. Grab a bite in-house at Two Doors Down Bar and Restaurant, and enjoy our fitness center and indoor heated pool. Hot breakfast is free, and WiFi's on us.


Hampton Inn Boston-Logan Airport

230 Lee Burbank Highway

Revere, MA 02151

Telephone (781) 286-5665