As the Director of Rooms, you will play a pivotal role in overseeing the efficient operations of guest reception, guest services, and housekeeping departments. Your responsibilities will encompass strategic financial management, adept leadership, outstanding customer service skills, and meticulous supervision to maintain departmental standards. Your mission will be to ensure that guests enjoy a seamless and delightful stay, while upholding the highest levels of guest service throughout their journey. Your role will also involve mentoring department managers, fostering their growth, and ensuring consistent adherence to established standards.

Director of Rooms Operations

Leadership of Room departments to ensure all guests are provided with quality service while maximizing room revenue and productivity and developing managers and team Members.

Oversight of all front office operations (front desk and bell operations) and housekeeping operations while following, instructing, and overseeing brand guidelines.

Excellence in appearance of all areas throughout the hotel within the Rooms Division while constantly improving guest experience satisfaction metrics.

Ensures that staffing is maintained at an appropriate level to match business demand.

Handles all guest complaints expeditiously to complete resolution.

Participates in all regular and ad hoc operational meetings and the formulation of strategic business plans—participation in weekly forecasting and EO meetings as necessary for the operation.

Participate in the Manager on Duty Program.

Assist in the organization and conducting pre-shift and departmental meetings to disseminate pertinent information. Attend other hotel meetings as deemed necessary.

What will you bring to the role?

The ideal Director of Rooms candidate will have excellent communication skills in all aspects; professional and appropriate business appearance and presentation; 3-5 years experience in a comparable position; excellent knowledge of all aspects of Rooms Division Operations; excellent organizational and administrative skills; excellent guest service and problem resolution skills; the flexibility to meet the demands of a 24-hour operation; and the ability to work comprehensively with spreadsheets and budgeting packages.

3+ years of Front Office Management experience required

Experience with Housekeeping operation

Experience in a hotel environment highly preferred

Bachelor's Degree in Hospitality Management preferred

Excellent communication skills

Bilingual in English/Spanish is a big plus