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Front Desk Clerk Part-time

Homewood Suites by Hilton Springfield, VA

Posted August 29, 2022

How to Apply

Front Desk Clerk

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Homewood Suites by Hilton Springfield, VA

165 Room All Suite

At A Glance

Enjoy the convenient location of the Homewood Suites Springfield, VA hotel, adjacent to the Capital Beltway (I-395) and just minutes from downtown Washington, DC. Our hotel in Springfield, VA offers easy access to government agencies including the Department of Defense and the Department of Homeland Security. A number of companies including Northrop Grumman, Raytheon, SAIC, Boeing, Lockheed Martin, and Calibre are nearby. Potomac Mills Outlet, Washington Harbor, Fort Belvoir, Reagan National Airport and the Pentagon are also minutes from this hotel in Springfield, VA. Take the complimentary shuttle to restaurants and businesses within a three-mile radius, including the Franconia/Springfield Metro stop.

Find plenty of space in the studio or one-bedroom suites at our hotel in Springfield, VA., offering complimentary internet access and two 42-inch HDTVs. Grab a snack or meal from the 24-hour Suite Shop to prepare in your room's fully equipped kitchen.

Wake up to a full hot breakfast each morning and unwind at our evening social Monday through Thursday. Stay connected at the 24-hour business center and host meetings in our 841 sq. ft. meeting room. Enjoy our fitness center and heated indoor pool during a stay at our Springfield, VA hotel. Guest can also enjoy free passes from LA Fitness for classes, basketball, weights, cardio, pool, sauna and whirlpool. Relax over cocktails at the hotel bar, offering light fare and drink specials.


Homewood Suites by Hilton Springfield, VA

7010 Old Keene Mill Road

Springfield, VA 22150

Telephone (703) 866-6045