Jobs at Hotel Fort Des Moines, Curio Collection by Hilton

• Food Runner (Food & Beverage)

  Food Runners / Bussers greatly impact guest experience by ensuring expedient and accurate delivery of food and beverage items and prompt clearing of unneeded table items.  Food Runners / Bussers must communicate effectively with servers, bartenders, cooks, dishwashers, and managers to ensure overall guest satisfaction.

• Sales Manager (Sales & Marketing)

  Sales Managers are the energetic, positive, tenacious, and competitive force behind hotel revenue generation.  Responsible for actively soliciting new business, negotiating contracts, communicating client needs, and engaging repeat business, Sales Managers must employ varied sales strategies to reach aggressive goals.  The primary role of a Sales Manager is to identify prospective clientele, effectively negotiate and sell a complete solution, support client needs throughout the process, and book repeat business by exceeding client expectations.

• Front Desk Agent (Guest Services)

  the smiling face of hospitality...front and center

  Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.  Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Night Auditor (Guest Services)

  hospitality on hand all through the night

  Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items .  Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

• Hotel Security / Light Maintenance (Security)

  This Security/Maintenance position consists of 3 second shift maintenance (Thursday-Saturday 2:30pm - 11pm) and 2 overnight security (Sunday-Monday 9:30pm - 6am).

• Food & Beverage Director (Food & Beverage)

  The Director of Food & Beverage performs a critical role on the hotel's team and is directly responsible for oversight, performance, and profitability of the restaurant, bar, and/or banquet operations.  Leading an employee- and customer-centric culture, the Director of Food & Beverage promotes growth, empowerment, productivity, quality, diversity, and team achievement.  The Director of Food & Beverage supports strategic planning and execution of initiatives within the F&B department and across the entire property.

• Conference Services Manager (Meetings/Events)

  The primary role of a Conference Service Manager is to effectively coordinate and service group events through partnership with the Sales team to ensure smooth transition from sales phase to in-house event.

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