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Front Desk Supervisor
(Guest Services)
The Front Desk Supervisor will provide our guests with excellent service at the front desk from making the reservation to departure. Responsible for aiding with supervision for all guest service agents. Responsible for dealing with guest complaints, guest credit problems, and assisting with training of all guest service agents. To sell guest rooms, food & beverage outlets and seasonal hotel promotions.
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Night Auditor
(Guest Services)
A Night Auditor should provide our guests with excellent service at the front desk from making the reservation to departure. To Night Auditor will also respond to guests needs, requests and complaints. Sell guest rooms, food & beverage outlets and seasonal hotel promotions. They will also complete the daily Food and Beverage audit following established policies and procedures, balance all department accounts and posts any remaining charges. The Night Auditor will reconcile room and tax audit and post room and tax to all occupied rooms and balance POS and PMS systems and close the day. Daily reports will also be completed for management accordingly.
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