Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the Banquet Department ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and associate satisfaction and for managing the financial performance of the Catering Department
As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.
Monitor and patrol hotel property to ensure the safety of guests and employees to protect all hotel assets. Maintain a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property.