As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.
TheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.
Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, and other food items prepared on the front-line station.
The Reservationist position is responsible for providing exceptional service while making reservations for leisure, corporate, and group travelers. The Reservationist will work closely with all departments as a cohesive team to maximize revenue and Guest satisfaction and to develop future and repeat business opportunities.
This is an advanced professional and administrative position responsible for the successful operation of the front office, PBX, and guest relations functions while maintaining quality standards, profitability and customer satisfaction.