Jobs at Hampton Inn & Suites Nashville-Downtown

• Front Desk Agent (Guest Services)

  Full and Part Time Guest Services Agents are responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Front Office Manager (Guest Services)

  JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

• Executive Housekeeper (E) (Housekeeping)

  The Hampton Inn & Suites by Hilton, Downtown, a Crescent Hotels and Resorts property is currently hiring for an Executive Housekeeper to provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained. REPORTS TO: Assistant General Manager ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2. Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. 3. Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including the lobby, meeting rooms, fitness center and public restrooms, etc. 4. Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, including both hotel and contract supplied labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department. 5. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly. 6. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program. 7. Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information. 8. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects. 9. Communicate both verbally and in writing to provide clear direction to staff. 10. Comply with attendance rules and be available to work on a regular basis. 11. Perform any other job related duties as assigned.

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